On the first request, the technical support team/department closed out my ticket and marked it as resolved. On several occasions, I've requested to speak with a supervisor at his or her earliest convenience.
On the contrary, throughout the back and forth unproductive and non-constructive email correspondence, there's been several lapses in which the response time has been 4 to 5 days and subsequently closing out my tickets three times without any further prioritization or identification of the glitch, bug, server issue, or related obstacle creating the problem. In Dropbox Sign's terms and conditions, it clearly states that the technical support team's/department's turnaround/response time is 24 hours. As a result, customers, like myself, have to await for our emails to be answered in their queue. Dropbox Sign does not have a consumer or customer support phone number. Over the past 2 1/2 weeks, I've consistently and continuously communicated with the Dropbox Sign (formerly HelloSign) technical support team/department about the inability of being able to duplicate signed documents. I am at a loss as to why they are saying I cancelled my account and as to why they would close my **** account, downgrade me to Basic yet still take my money every month. Dropbox needs to have customer service for those of us that are paying. I have spent days, multiple days trying to get access to my account by every way you can imagine and have not been able to do so. I must have access to my files asap, it's getting serious. I have tried emailing their customer support, but it tells me I can't do this since I am supposedly a free customer and not a paid customer. The problem is the Bot wants a *********************** which Apple does not offer, their transaction ID's are only 9 or 10 digits long which doesn't work. They will only let me go to their community group postings or to work with the Bot. It's becoming a major problem because I am supposedly a free customer I can't talk to anyone at **********************. This is an issue because I am paying for a service I am not receiving. Dropbox has not allowed me access to any of my files until I upgrade. The problem is, I have been paying, every month Apple Pay takes $12.98 dollars from my account on the 17th or 18th of every month, the most recent payment being on March 18th.
The last time dropbox is showing a payment is on Dec 17th, 2022, somewhere on their site it said I cancelled their services so they downgraded me to the free version of the app. I have had a monthly subscription to Dropbox for their **** services for years, at least 5 probably closer to 10 years.
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